PRIVACY POLICY
We offer our clients information about our Privacy Policy and explain to them how we treat their personal data, so that they have detailed information about the date we collect from them, what type of data are collected, how we use it and what they can do to change the information gathered.
These privacy policies shown in this section are only applied for this website. If you link to other third party websites, review their own privacy policies.
Because our company is not established in the European Union, and provides tourist transfer services to many individuals, including residents of the European Union, we endeavor to ensure that any personal data is required for the specific, explicit and legitimate purposes it was collected; we recognized the need to treat your personal data in a fair, lawful and transparent manner, in order to guarantee that you are not deprived of the protection to which you are entitled under the General Data Protection Regulations (GDPR). The use of your personal information will be limited to the purposes described in this Privacy Policy.
Responsible for the protection of your personal information
We endeavor to protect your personal data through our website https://www.viptransportationloscabos.com and the CONVENTUR LOS CABOS S.A. Company, located in San José del Cabo, Baja California Sur, and email reservation@viptransportationloscabos.com.
How we gather your personal data
We collect your personal data by interacting with you through our website, email, mobile phone, chat, and other personal communications. We gather this personal data from you to better understand your experience with our company, to fulfill your reservation requests, newsletters and any other content, and to comply with all other activities detailed in our Privacy Policy.
What type of personal data we gather
When you book our Company services, we asked you to provide some personal data such as your name and contact information. We need to collect this personal information to provide you with the service you need, we cannot complete and manage your request without having this information.
Information of use: This includes information, such as page views, visit dates, reference of source, type of browser, your IP address, mobile devices identifiers, time on the website and other traffic data regarding your activity on our website, and any other device you use.
Analytical data: We collect analytical data as you use our website to help us improve our services and products.
We use Google Tag Manager, Google Analytics, Google Call Tracking, SmartLook and other analysis providers. For more information about the privacy policies of our suppliers, use the links provided below:
Google Privacy & Terms https://policies.google.com/
SmartLook Privacy Statement https://www.smartlook.com/es/help/privacy-statement/
Youtube https://www.youtube.com/intl/es/yt/about/policies/#community-guidelines
Likewise, we use an instant messaging program (chat) that also collects statistics: LiveChatInc
https://www.livechatinc.com/privacy-policy/
WordPress and WooCommerce and JetPack plugins are also used on our website:
https://automattic.com/privacy/
https://jetpack.com/support/privacy/
TripAdvisor has plugins that we use on our site to show the reviews you are interested in, you can check more about it here:
https://www.tripadvisor.com/Widgets
How do we use the personal information we gather?
Our use of your personal information will be limited to your open, specific, informed and unambiguous consent and you have the right to refuse your consent at any time. You, as a User, are the only responsible for the accuracy and updating of your personal data provided to us, COVENTUR LOS CABOS is, therefore, not responsible for any inaccuracy or outdated information included in your data.
We may disclose certain information that we collect from you to:
– Provide you with the service of transferring passengers (tourists) to and from the airports and surroundings of Baja California Sur, we are obliged to offer you a safe and reliable transfer experience. Our use of your personal data will be limited to the information provided through the website forms or via email addresses.
– Fulfill the requests placed on our website.
-Provide you with information about optional competitions, special offers or promotions, only if you consent.
– Correct email addresses in order to verify your identity and any other activities for fraud detection.
– Send information about our services.
– Proceed with the checkout of your transfer service, we also use the information to change the status of your transport transfer service if you only consent.
– Contact you by email or text message, due to administrative or operational tasks, for example, to send you the confirmation of reservations and payments, notify you when billing is available and in order to improve your experience with our website, as described in our cookie policy.
– Show your personal testimonies as a client, about our services, we can publish your testimonial along with your name on our website, as long as it is published on platforms such as TripAdvisor, Facebook, Google, among others.
We remind you that you can contact us to stop receiving advertising communications at any time via email:
reservation@viptransportationloscabos.com
Keep in mind that any comments or information of personal data that you post on the website and social networks will be made public and that third parties may use your information, in these cases we are not responsible for any unauthorized use by third parties; The disclosure of your information is at your own risk.
How and where do we transfer your data?
Our company use Paypal as the service for your online payments to VIPTransportationLosCabos.com, therefore the information you provide us when you book your transport transfer service is transferred to PayPal. Please note that we (VIPTransportationLosCabos.com) DO NOT store or process your credit card information.
Your personal data will be stored or transfer outside the European Union in accordance with the General Data Protection Regulation, we are obliged to ensure that these data transfers comply with the Privacy Shield Framework, in the case of American companies: or with companies from other non- European countries that comply with the data protection regulations adopted by the European Commission for international personal data transfers.
We contract with the following service providers:
-We use the marketing automation platform Mailchimp, which complies with the privacy and data security legal requirements. For more information, see Mailchimp’s Privacy Policy:
https://mailchimp.com/legal/privacy/
– Facebook Ads, the advertising platform via Facebook, allows us to make Re-Marketing campaigns, complies with the privacy and data security legal requirements. For more information, see the Facebook Privacy Policy: https://www.facebook.com/privacy/explanation
Rights regarding your personal information
You have the right to Access by the data subject, this right provides the data subjects with the ability to access their personal information, the purposes and conditions of its use. The right to Rectification, it implies that you can ask us to correct any outdated, inaccurate or incomplete personal data. You also have the right to ask us to delete any information from our logs or database if you believe we have exceeded the legitimate bases, rights and obligations in accordance with the regulations, this refers to the right to Erasure. The right to Object refers to the data subjects’ right to refuse to how their data is being used. The right Data Portability, entitles you to ask us to transfer your personal data, which has been provided in a structured format, commonly used and read mechanically, and transmitted to Third Parties. The right to withdraw consent, this right entitles you to obtain from us, without any delay, the deletion of your personal data when they are no longer necessary for the purposes that we collected them, or have been treated differently.
In this respect, we endeavor to maintain appropriate technical safeguards to verify your identity. You are entitled to lodge a complaint about your personal data in an easy, simple and free way by contacting us via email: reservation@viptransportationloscabos.com, please indicate the right you want to exercise and your personal identification, we will immediately send you the forms you need to complete to lodge a complaint related to any of the rights you are entitled to.
Cookies
We also use “cookies” which are small text files that your device sends every time you visit our website, exclusive to your browser, you can block or disable the use of them, to obtain detailed information about our use of cookies, go through our cookies policy at the bottom of our website.
How long will we keep your data
We keep your information only as long as we need it to provide the service and meet the objectives described in this Privacy Policy. If you have any questions about a specific retention period for some of your personal data, you can do so by email:
reservation@viptransportationloscabos.com
Changes in the Privacy Policy
We may make some changes and periodic reviews of the effectiveness of the security measures implemented, either updating them or improving them, for this reason, we recommend that you regularly check our website where this new version will be published to keep you informed.
Although we are concerned about the quality of the translation of our website, conditions and Privacy Policy, we make clear that in case of discrepancy, the Spanish version of this document will prevail.
